The Consumer Protection Act (CPA) aims to provide the individual consumer with certain rights and protection. Bijos acknowledges and supports the intention and spirit of the CPA.

We commit and aim to uphold the principles of the CPA in all our dealings with you, whether it be marketing, the actual sale of goods to you, or after sales service.

As a consumer you are entitled to certain rights, which we support as follows:

  • The right to receive goods of good quality – Our goods carry a 6-month warranty.
  • The right to information – We will give you adequate information to put you in a position where you can make an informed decision on the goods you want to buy.
  • The right to choose – We will offer you a range of quality goods at competitive prices and not force you to buy goods you do not want. However, it may from time to time be to your advantage and convenient to you, to buy a combination of goods at a favourable price.
  • The right of redress – As a consumer you have various options to address any dispute with us. However, we urge you to email us first if there is any problem you are experiencing as a result of your transaction with us. We commit to give you the opportunity to be heard and will always try to come to a fair settlement if there is a dispute. Any negative actions placed on Social Media will be vigorously refuted.

We would like to receive your feedback regardless of its nature. Your feedback will assist us in making sure that we provide a very good shopping experience to our customer. Any feedback can be given to info@bijos.co.za.

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